Booking with Villa Claudia
These terms apply to direct bookings through villa-claudia.eu for Villa Claudia, Valentići 32, 52464 Kaštelir, Croatia. For booking questions and individual arrangements, email info@villa-claudia.eu or call +43 664 3003707.
Bookings made through another platform are subject to the conditions supplied through that platform.
Agree individual conditions before booking
The owners review cancellation, refund, date-change, no-show and early-departure requests individually, on a case-by-case basis. They confirm their decision by email, taking account of the conditions already agreed with the guest and applicable statutory rights. Please contact info@villa-claudia.eu with your proposed dates or booking reference so that we can agree the applicable conditions with you in writing before you book and pay.
There is no fixed free-cancellation period or standard cancellation-fee percentage published on this website. Do not assume that a booking is either fully refundable or non-refundable. The cancellation and refund conditions are those individually agreed with you in writing before booking.
Please also request confirmation of the accommodation provider’s contracting details, the complete price including any applicable taxes and fees, and whether a damage deposit applies. If anything is unclear or differs from the online checkout, contact us before making payment.
Dates, guests and confirmation
Check the dates, guest count, contact details and total price before submitting a booking. Villa Claudia accommodates up to eight guests. The online booking rules currently require a minimum stay of seven nights, a maximum stay of twenty nights and at least seven days’ notice.
An availability result or an open payment page is not a booking confirmation. Keep your booking confirmation, the conditions agreed by email and your payment receipt. If payment appears on your account but no confirmation arrives, contact us before making another payment.
Payment
Prices are shown in euros. Direct online bookings currently require full payment using a payment method shown at checkout. There is no active 10% instalment plan.
Arrival and departure
Check-in is from 15:00 and check-out is by 10:00, using local time in Croatia. Arrangements outside these times must be agreed with us in advance by email.
Cancellation requests and refunds
Send cancellation, change or refund requests to info@villa-claudia.eu, including your booking reference and the conditions previously agreed with us. The owners will review your request and confirm their decision and any next steps by email.
A booking-cancellation message and a payment-refund receipt are different records. Cancelling a booking does not by itself confirm that a payment has been refunded.
Guest details and documents
Guest registration normally takes place at arrival by inspection of the original identity document. Advance document copies are not routinely required. Only for an objectively justified, recorded exception may the lead adult guest voluntarily submit their own temporary copy through the private booking link. You may refuse or withdraw and present the original instead. The copy is deleted when registration is completed or consent is withdrawn. Access ends at the stated expiry, and automatic cleanup removes expired copies within the 24-hour registration window. See our Privacy notice for details.
Questions and problems
If there is a problem with your booking or accommodation, contact us with your booking reference and a description of the issue. These terms do not limit rights that apply under mandatory law.
Withdrawal information
Under EU consumer rules, accommodation booked for specific dates is generally excluded from the standard 14-day distance-selling withdrawal period. This is separate from the cancellation conditions individually agreed with you and does not remove other statutory rights. See Your Europe: returns and the right of withdrawal.
Last updated: 22 September 2026.